Terms for Athletes

1. Nature of the Service

1.1. The Platform provides a software-based technological infrastructure enabling users to:

• connect with and communicate with Coaches

• submit booking requests and create bookings

• access coaching services

• communicate with Coaches

• process payments via Stripe Connect

1.2. The Platform does not provide coaching, training, health, or medical services.

1.3. The Platform acts solely as a technological intermediary and software provider.

The Coach is:

• the sole and direct provider of coaching services to the Athlete

• the contractual seller of such services

The Platform does not become a party to the contractual relationship between Coach and Athlete.

1.4. The Platform is not a financial service provider, payment service provider, or escrow service.

1.5. The contractual relationship between Coach and Athlete is established upon:

• acceptance of an invitation issued by the Coach, or

• acceptance of a booking or connection request initiated by the Athlete

The Platform acts solely as a technical intermediary and does not become a party to the contract.

2. User Roles

2.1. A user has a single user account.

2.2. A user may act both as an Athlete and as a Coach.

2.3. Roles are functional permissions and do not constitute separate legal entities or separate contracts.

2.4. An Athlete may connect with one or more Coaches. Each Coach relationship is governed separately under Section 1.5.

3. Independent Coaches

3.1. All Coaches are independent contractors.

3.2. The Platform is not responsible for:

• Coach services

• professional content

• outcomes or results

• agreements between Coach and Athlete

3.3. The Platform does not verify, certify, or validate Coach qualifications.

4. Role of the Platform

4.1. The Platform acts solely as a technology service provider.

4.2. The Platform provides:

• booking system

• CRM and communication tools

• chat system

• Stripe Connect infrastructure

4.3. The Platform does not:

• act as a contractual party in Coach–Athlete relationships

• resolve disputes

• guarantee outcomes or quality

• provide ranking, recommendation, or search services

4.4. Coach connections are exclusively invitation-based or direct connection-based. The Platform does not operate a public marketplace discovery system.

5. Pricing and Fees

5.1. The Coach determines the full price of services, including all fee components.

5.2. The Athlete acknowledges that total payment is defined by the Coach’s pricing structure.

5.3. The Booking Service Fee is a fee component applied by the Coach for use of Platform infrastructure.

5.4. The Booking Service Fee does not constitute consideration for coaching services but relates to administrative and technical infrastructure.

5.5. The Booking Service Fee forms part of the Coach’s revenue and total service consideration.

5.6. The Booking Service Fee is non-refundable once a booking is confirmed, as it relates to Platform infrastructure provision.

6. Payments and Financial Responsibility

6.1. Payments are processed via Stripe Connect.

6.2. Payment flow:

• Athlete pays via Stripe

• Stripe processes the transaction

• funds are transferred to Coach’s Stripe account

6.3. The Platform does not hold or control user funds.

6.4. The Platform is not a financial service provider, payment service provider, or escrow agent.

6.5. The Coach is the seller of services and bears full financial responsibility.

6.6. Stripe:

• processes transactions independently

• applies its own pricing

6.7. Stripe fees are borne by the Coach.

6.8. Stripe fees may include:

• card processing fees

• international transaction fees

• currency conversion fees

• chargeback and refund costs

6.9. The Platform does not set pricing or participate in fee determination.

6.10. The Coach bears all financial risks including chargebacks and reversals.

7. Platform Fee (B2B)

7.1. The Platform may charge the Coach a Platform Fee for service usage.

7.2. The Platform Fee applies exclusively between Coach and Platform.

7.3. The Platform Fee does not affect Athlete payments.

7.4. The Platform Fee is independent of booking completion, cancellation, or disputes.

7.5. The Platform Fee is non-refundable regardless of Coach–Athlete outcomes.

8. Refunds and Cancellations

8.1. Refund and cancellation terms are determined exclusively by the Coach.

8.2. The Platform does not issue refunds or resolve disputes.

8.3. The Platform only provides a technical interface for refund requests.

8.4. Statutory withdrawal rights may be limited for time-based services.

8.5. Chargebacks are the financial responsibility of the Coach.

9. Dispute Resolution

The Platform does not participate in dispute resolution. All disputes must be resolved directly between Coach and Athlete.

10. Communication

The Platform provides a technical chat interface for communication between users.

The chat system:

• is a communication tool only

• does not modify contractual terms

• is not actively moderated

11. User Responsibility

Users are responsible for:

• their account

• selection of Coaches

• use of services

• assessment of their own health condition

All actions are taken at the user’s own risk.

12. Health Risks

Services may involve physical or wellness-related activities that carry inherent risks.

The Platform is not a healthcare provider and assumes no liability for such activities or their consequences.

13. Prohibited Use

Users may not:

• use false identities

• engage in abusive or fraudulent behavior

• harass other users

• circumvent system protections

• perform reverse engineering or scraping

14. Limitation of Liability

14.1. The Platform is not liable for:

• Coach services

• injuries or health consequences

• financial losses

• missed bookings

• disputes between users

14.2. Services are provided on an “as is” basis.

14.3. Total liability is limited to Platform Fees paid in the preceding 12 months.

15. Account Termination

Users may delete their account at any time.

The Platform may suspend or terminate access in case of:

• violations of Terms

• security risks

• legal or regulatory obligations

16. Data Processing

Data processing is governed by the Privacy Policy.

The Coach acts as data controller for their client data.

The Platform may act as:

• data processor, and/or

• independent data controller where technically required for service operation

17. Governing Law

These Terms are governed by the laws of the Republic of Estonia, subject to mandatory EU consumer protection laws.

18. Final Provisions

Use of the Platform constitutes acceptance of these Terms.

The Platform reserves the right to amend these Terms at any time.