1. Nature of the Service

1.1. The Provider operates a software-based technology platform (“Platform”) that enables users to:

• provide and receive coaching services

• manage appointments and bookings

• communicate with other users

• manage client relationships (CRM functionalities)

• process payment transactions through Stripe Connect

1.2. The Provider solely provides technological infrastructure and does not provide coaching, sports, fitness, wellness, medical or healthcare services.

1.3. The Provider does not determine the content, pricing, scope, or performance conditions of any service between Coach and Athlete and is not a party to any agreement between them.

1.4. The Provider does not guarantee uninterrupted, continuous, error-free, or secure operation of the Platform.

2. User Model (One Account, Multiple Roles)

2.1. The Platform operates through a unified User Account system.

2.2. A User is a single legal and technical entity that:

• maintains one account

• may perform multiple functional roles

2.3. A User may act as:

• Coach (providing services)

• Athlete (receiving services)

2.4. Roles:

• are not separate legal entities

• are not separate accounts

• constitute functional permissions only

2.5. Users acting as Coaches are subject to the Terms for Coaches.

2.6. Users acting as Athletes are subject to the Terms for Athletes.

2.7. The Platform may be used by minors only with parental or legal guardian consent. The guardian represents and warrants that such consent is valid and legally authorized.

3. Independent Service Provider Relationship

3.1. Each Coach acts as an independent contractor.

3.2. The Coach is solely responsible for:

• content and quality of services

• professional standards

• client relationships

• legal, tax, and regulatory compliance

3.3. The Provider does not:

• supervise Coach activities

• guarantee service quality

• assume responsibility for Coach services

4. Account and User Responsibilities

4.1. Users must provide accurate and complete information.

4.2. Users are responsible for maintaining confidentiality of account credentials.

4.3. Users are responsible for all activity conducted through their account.

5. Platform Role and Service Structure

5.1. The Provider:

• supplies technological infrastructure

• is not a broker of coaching services

• is not a party to Coach–Athlete agreements

5.2. The Platform provides:

• booking functionality

• communication tools

• CRM functionality

• technical payment processing

5.3. Booking Service Fees are determined solely by the Coach and governed by the Coach Terms. They form part of the Coach–Athlete transaction.

5.4. Coaches have exclusive authority to set pricing. The Platform does not determine prices.

5.5. The Platform does not participate in fees exchanged between users.

5.6. The Platform is a client management and booking system used by Coaches; Athletes access services provided by Coaches.

6. Payments (Stripe Connect)

6.1. Payments are processed via Stripe Connect.

6.2. The Provider:

• does not hold user funds

• is not a financial institution

• does not provide escrow services

• does not guarantee transactions

• is not responsible for financial disputes

6.3. Coaches determine pricing independently.

6.4. Each Coach must maintain a Stripe account.

6.5. Coaches must provide required KYC documentation.

6.6. Stripe may restrict or suspend payouts under its own policies.

6.7. The Provider is not liable for Stripe-related delays, holds, or restrictions.

6.8. Stripe fees:

• are charged by Stripe

• are not Platform revenue

• are borne by the Coach

• are not separately disclosed in pricing

6.9. Chargebacks, disputes, or fraud investigations may result in withheld or frozen funds. The Provider is not responsible.

6.10. Coaches are solely responsible for tax, accounting, and invoicing obligations.

7. Cancellations and Refunds

7.1. Coaches define:

• cancellation policies

• no-show policies

• refund policies

7.2. The Platform does not impose a uniform refund policy.

7.3. Users acknowledge that appointment-based services may limit withdrawal rights under EU law.

7.4. The Platform:

• only provides technical refund request tools

• does not resolve disputes

• does not guarantee refunds

8. Communication and Messaging

8.1. The Platform provides messaging between users.

8.2. The Provider:

• does not actively monitor communications

• does not review message content

• is not responsible for user communications

8.3. Users communicate at their own risk.

8.4. The Provider may remove illegal, abusive, or policy-violating content and restrict access.

8.5. Users may report violations via Platform channels.

9. Prohibited Conduct

Users may not:

• engage in unlawful or deceptive conduct

• create false profiles

• send spam

• harass users

• bypass system protections

• perform reverse engineering or scraping

10. Intellectual Property

10.1. Platform software remains property of the Provider.

10.2. User content remains the property of the user.

10.3. Users grant the Provider a license to use content for operating and improving the Platform.

10.4. Users confirm they hold rights to all uploaded content and that it does not infringe third-party rights.

11. Health and Risk Disclaimer

11.1. The Platform is not a healthcare provider.

11.2. Services may involve physical activity and inherent risks.

11.3. Users participate at their own risk.

11.4. No medical or healthcare advice is provided.

11.5. Users must assess their own fitness and consult professionals where necessary.

12. Limitation of Liability

12.1. The Provider is not liable for:

• Coach services

• injuries or health consequences

• missed bookings

• financial disputes

• user conflicts

12.2. The Platform is provided “as is”.

12.3. All warranties are disclaimed to the maximum extent permitted by law.

12.4. Liability is limited to Platform Fees paid in the preceding 12 months.

12.5. Nothing excludes liability where prohibited by law.

13. Force Majeure

13.1. The Provider is not liable for events beyond reasonable control.

13.2. This includes:

• natural disasters

• war or conflict

• epidemics or government actions

• strikes

• outages

• third-party failures

• cyberattacks

13.3. Services may be suspended during such events.

13.4. No liability arises from such events.

14. Data Protection

14.1. Governed by the Privacy Policy.

14.2. The Provider may act as controller or processor.

14.3. Users accept the Privacy Policy.

14.4. Coaches act as independent controllers for client data.

15. Platform Fees

15.1. Some features may be subject to fees.

15.2. Platform Fees apply only to the B2B relationship between Coach and Provider and are separate from Athlete payments.

15A. Indemnification

15A.1. Users agree to indemnify the Provider against claims arising from:

• legal violations

• breach of Terms

• infringement of rights

• misuse of the Platform

15A.2. This includes legal fees and costs.

16. Suspension and Termination

16.1. Users may delete accounts at any time.

16.2. The Provider may suspend or terminate accounts for:

• Terms violations

• unlawful or abusive behavior

16.2A. Notice may be given where reasonable.

16.2B. Immediate termination may occur in cases of fraud, security risks, or legal obligations.

16.3. Certain data may be retained after termination as required by law.

17. Governing Law and Jurisdiction

17.1. Governing law: Republic of Estonia.

17.2. B2B disputes: exclusive jurisdiction of Estonian courts.

17.3. Consumers: mandatory EU consumer protection laws apply.

17.4. Consumers retain all statutory rights.

18. Final Provisions

18.1. Terms may be amended.

18.2. Users will be notified of material changes.

18.3. Changes become effective as stated in notice.

18.4. Invalid provisions do not affect the remainder.

18.5. These Terms, together with Coach Terms and Athlete Terms, constitute the full agreement regarding Platform use.

Definitions

“Platform”

The software-based technology service operated by the Provider that enables users to connect, communicate, book services, manage relationships, and process payments via third-party payment providers (including Stripe Connect).

“Provider”

The legal entity operating and maintaining the Platform (Krazion Europe OÜ), which provides technological infrastructure but does not itself provide coaching or professional services.

“User”

Any individual or entity that creates an account on or uses the Platform, including both Coaches and Athletes.

“Coach”

A User who offers and provides coaching or related services to Athletes through the Platform as an independent contractor.

“Athlete”

A User who receives or requests coaching or related services from Coaches through the Platform.

“Account”

A single registered user account on the Platform that may be used to access Platform features and may include multiple functional roles (Coach and/or Athlete).

“Services”

Any coaching, training, or related non-regulated services offered by Coaches and booked or accessed by Athletes through the Platform.

“Booking”

A reservation or request for a coaching session or service made through the Platform between an Athlete and a Coach.

“Booking Service Fee”

A fee component included in the total price determined by the Coach, relating to the use of the Platform’s technological infrastructure and booking system.

“Platform Fee”

A commission-based fee charged by the Provider to the Coach for use of the Platform, forming part of the B2B relationship between the Coach and the Provider.

“Stripe Connect”

A third-party payment infrastructure service provided by Stripe, used by the Platform to process payments between Athletes and Coaches.

“Coach–Athlete Relationship”

The independent contractual relationship formed directly between a Coach and an Athlete for the provision of Services, in which the Platform is not a party.

“Content”

Any text, images, messages, profiles, or other materials uploaded, transmitted, or shared by Users on or through the Platform.

“CRM Data”

Client relationship management data created or stored by Coaches, including notes, interactions, onboarding information, and related client records.

“Personal Data”

Any information relating to an identified or identifiable natural person, as defined under applicable data protection laws (including GDPR).

“Agreement”

The applicable contractual framework governing use of the Platform, including Terms for Coaches, Terms for Athletes, Community Guidelines, and any other incorporated policies.

“Third-Party Services”

External services integrated into the Platform, including but not limited to payment processors, authentication providers, cloud hosting providers, and communication services.